Unified Communications as a Service (UCaaS)
Customer Interaction Suite
Cloud & Edge
Cyber Security
Content Delivery Network
The BFSI industry is on the path of accelerated evolution – a work from anywhere revolution has been kick-started, accelerating the adoption of future-ready remote working technologies. BFSI enterprises must now invest in a technology infrastructure that facilitates this operational shift without having to invest significantly in hardware.
During these dynamic times, Tata Communications’ Remote Working Solutions help BFSI enterprises with the right technology to support a distributed remote workforce – providing network access to critical enterprise applications after they’ve been securely identified, authenticated and authorised. We deliver Networking as a Service, optimising performance with access on public internet connection. This has enabled a new breed of superhero to emerge within BFSI enterprises: their employees, the Champions Of Yes who deliver distinguished customer experiences while working from anywhere.
What challenges have Champions Of Yes come up against?
BFSI enterprises have had to deal with obstacles in this remote working revolution.
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Secure access
BFSI employees have had to connect to corporate applications at home via public internet, causing concerns for security, as well as accessibility![]()
Unprepared infrastructures
Legacy infrastructures have struggled to cope when a sudden large percentage of staff had to work remotely![]()
Lack of customer insight
While making sales calls, employees are unable to access enough customer information through CRM because of inaccessibility on their home network![]()
Financial fraud
Amplified risk of financial fraud while the workforce access corporate applications and sensitive data from their home network
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Secure access
BFSI employees have had to connect to corporate applications at home via public internet, causing concerns for security, as well as accessibility![]()
Unprepared infrastructures
Legacy infrastructures have struggled to cope when a sudden large percentage of staff had to work remotely![]()
Lack of customer insight
While making sales calls, employees are unable to access enough customer information through CRM because of inaccessibility on their home network![]()
Financial fraud
Amplified risk of financial fraud while the workforce access corporate applications and sensitive data from their home network
Overcoming obstacles with Tata Communications
No more barriers. No more security concerns. With our Remote Working Solutions, we help BFSI enterprises unlock Moments of Yes by realigning technology to facilitate a high-performing, secure work-from-anywhere environment.
Secure and seamless remote access to enterprise applications, allowing employees to access critical customer data, guarding against any cyber security threat
Seamless extension of operations for BPO/KPO agents, allowing them to make calls remotely, without any concerns
Flexible bandwidth for internet, BFSI enterprises on our network can facilitate variable demand of remote working by relying on flexible upgrades of Global VPN, Internet and CloudConnect bandwidth
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Secure and seamless remote access to enterprise applications, allowing employees to access critical customer data, guarding against any cyber security threat![]()
Seamless extension of operations for BPO/KPO agents, allowing them to make calls remotely, without any concerns![]()
Flexible bandwidth for internet, BFSI enterprises on our network can facilitate variable demand of remote working by relying on flexible upgrades of Global VPN, Internet and CloudConnect bandwidth
Ready to secure your digital transformation and unlock Yes Moments?
Tata Communications’ solutions and services integrate seamlessly with your existing infrastructure. Your employees will have reliable access to the applications and tools they need. Empowered and prepared, your teams will become Champions Of Yes who go beyond targets and drive digital transformation, from anywhere.
Remote Working and Customer Experience Solution Supercharging BFSI
Productive Collaboration
In a dynamic business environment, better communication results in greater customer loyalty and higher retention. Whether your teams are making sales calls, responding to customer queries or sharing files – with one unified, collaborative platform and the right tools, your people will have everything they need to collaborate, stay productive, enhance customer experiences and reduce your time to market. Our remote working solutions help BFSI enterprises transform how they collaborate.
Customer Experience
Tata Communications’ Customer Experience platform is here to support your BFSI business with growing customer demands and the pressure to offer more digital touch points. No matter the channel customers choose to use, our technology facilitates mobile banking, secure financial transactions and data-driven customer marketing – helping your business craft personalized, consistent customer experiences.
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Productive CollaborationIn a dynamic business environment, better communication results in greater customer loyalty and higher retention. Whether your teams are making sales calls, responding to customer queries or sharing files – with one unified, collaborative platform and the right tools, your people will have everything they need to collaborate, stay productive, enhance customer experiences and reduce your time to market. Our remote working solutions help BFSI enterprises transform how they collaborate.![]()
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Customer ExperienceTata Communications’ Customer Experience platform is here to support your BFSI business with growing customer demands and the pressure to offer more digital touch points. No matter the channel customers choose to use, our technology facilitates mobile banking, secure financial transactions and data-driven customer marketing – helping your business craft personalized, consistent customer experiences.