Client Services

Whatever it takes

Our service philosophy

At Tata Communications, we understand that how we do things is every bit as important to our customers as the things that we do. So we’re always flexible, always available, and always positive. Going the extra mile doesn’t even come close to describing it. More than an SLA, it’s a state of mind – constantly checking that we are doing everything within our power to help our customers. No opportunity or problem is too big or too small. Whatever it takes, is what we do.

 

Leading services to support winning solutions

Customer service is becoming a key differentiator in a crowded marketplace, and businesses are increasingly looking to outsource network and IT services to dedicated experts.

With best-in-class services supporting Tata Communications’ entire portfolio, we’ll take complete responsibility for your operational performance – delivering greater efficiency and boosting connectivity.

Service transformation is at the heart of our improvement lifecycle. We continually respond to your evolving business needs, to deliver value through a services portfolio that covers the following:

 

Program Management & Service Delivery

Get project delivery right, first time, every time

Applying best-in-class PMP methodology, our team ensures that every project fulfils its scope. With a dedicated project manager as your point of contact throughout, we identify strategic options and configure complex programs for integrated projects.

 

Service Management

Dedicated service today. Forward-thinking solutions for tomorrow

It’s easier to do business with a team that understands how you operate, and what you aspire to achieve. Our team of dedicated ITIL-certified service specialists act as your voice within our organisation, managing the life cycle of solutions and services we deliver.

 

Service Assurance

Our always-on service supports your enterprise every step of the way

From incident management to troubleshooting and resolution, we have the tools to keep your business running smoothly. Our Advanced Proactive Monitoring Services, Customer Self Care Portal, and CCNA-certified industry experts give your business the comprehensive support it needs.

 

Advanced Solutions Delivery

Complex projects, simple solutions

Your ICT is your engine for growth. Our Advanced Solutions Delivery offers an end-to-end service for designing, implementing and servicing complex solutions across your enterprise. Leave your ICT to us, so you can focus on your business.

 

Personalised Support Services

Customised services to support your business at every step

Our Resident Engineer, Customer Support Analyst and Dedicated Support Desk Services bring best-in-class solutions and subject matter experts right into the heart of your business, ensuring you get the most from your communications portfolio.

Talk to the team