At Tata Communications, we understand that how we do things is every bit as important to our customers as the things that we do. So, we’re always flexible, always available, and always positive. Going the extra mile doesn’t even come close to describing it. More than an SLA, it’s a state of mind – constantly checking that we are doing everything within our power to help our customers. Whatever it takes, is what we do.
Service excellence is not just about availability and uptime of services. We understand it’s about listening to our customers, understanding how they work, what their business challenges are and helping them solve these so that they’ll get more value out of their technology investments.
“Tata Communications’ willingness to commit to the most stringent of service level agreements, along with its breadth of quality services, made them the obvious choice of partner”. — Darren Russell, Global IT Director, Mott Macdonald.
Customer service is a key differentiator in a crowded marketplace. With 4000+ experts across 126 countries, five global contact centres and 24/7/365 support, we take complete responsibility for our customers’ operational performance, thus delivering greater efficiency and helping them realise their business goals.
Service transformation is at the heart of our improvement lifecycle. We continually respond to your evolving business needs to deliver value through a services portfolio that covers the following:
Supporting our customers’ global borderless growth ambitions with insightful Program Management & Service Delivery
We understand our customers’ goals and get project delivery right, first time, every time.
Our team of dedicated ITIL-certified service specialists act as your voice within our organisation by managing the lifecycle of solutions and services we deliver. They take time to understand not only the technical aspects of a programme but the business goals – borderless growth, improving customer experience, etc.
This single point of contact will work with you throughout the project lifecycle, making the most of PMP methodologies and providing full transparency at every stage.
“Tata Communications’ knowledge, great service levels and continuous support give us high confidence in their ability to scale as our business expands, delivering benefits in terms of both productivity and cost savings.” Jeremy Chong, Regional Manager Finance and IT Projects, Bata Shoe Organisation.
Service Management continually enhances customer experience and meets your borderless growth ambitions.
Dedicated service today, forward-thinking solutions for tomorrow
Skilled service specialists listen and translate your aspirations into a practical product and service package that consistently delivers service excellence from order management, billing and collection, through to service assurance and diagnostics. They take time to adapt the service to delight your users and meet your business goals.
“Tata Communications has great foresight and is a strategic and long term partner.” Manohar Vellaiyan, Senior Director, Network and Systems Services, Cognizant.
Service Assurance – managing your business risk with always-on service support, every step of the way
From incident management to troubleshooting and resolution, we have the people, tools and dedication to ensure your business runs smoothly 24/7/365.
“Tata Communications gives us predictable SLA-driven managed services, uncongested bandwidth and proactive responsiveness that frees us to concentrate on our core business.” Spokesperson, Cairn India
Advanced Solutions Delivery for complex projects, delivered with simple solutions to meet your global borderless growth ambitions
We manage large, multi-million dollar projects from the design stage right through to deployment and beyond, thus managing and minimising risk from beginning to end.
“Tata Communications’ support services are the best there is. They respond quickly if there’s an issue. Responses are instantly escalated to ensure our data is always safe.” Ganapathy Subramaniyan, CIO, Aegis Ltd
Personalised Support Services for an enhanced customer experience
Tata Communications offers bespoke services that take your unique business needs into account and make sure you get the best from our services portfolio.
“This was one of the best-run programmes I’ve ever seen,” says Shiv Kumar Bhasin, CTO SBI. “Tata Communications met our expectations in a timely manner with the right quality and delivery resource just as they had promised.” (Deployment of Insta CC Global™ in record time of 90 days – read the case study here or watch the video)
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