The company operated its own IT platform but due to the pandemic situation its sales team had to transition to remote working almost overnight. Also, disparate phone systems needed to be converged into a single voice system.
Tata Communications Microsoft Teams Direct Routing with Global SIP provides PSTN replacement for over 1,000 users in 11 countries and Managed SBC services provides non-PSTN replacement in 7 countries.
A global voice collaboration platform has significantly increased employee productivity and improved call clarity with a cloud first simple collaboration solution.
“We were looking to converge disparate phone systems into a single voice platform, making communication and collaboration simple, flexible and effective for over 1,000 users worldwide. Tata Communications enabled Direct Routing for Microsoft Teams with full phone system capabilities to deliver enterprise voice functionality from within the Microsoft Teams client. We now use Microsoft Teams for all our business collaboration requirements and our employees make/receive calls almost anywhere, on any device, staying connected and productive. “