Evalueserve a leading analytics partner to Fortune 1000 Companies with a global team of over 4,000 experts collaborating with clients across 15+ industries needed a solution that would enable 24/7 connectivity for successful and timely delivery throughout operations in Europe, North and South America, India, China and the UAE.
A Tata Communications team hosted a discovery workshop to better understand Evalueserve’s collaboration requirements. Microsoft Teams was found to be a perfect fit with the client’s existing Cisco WebEx application as part of a unified-communications-as-a-service (UCaaS) solution. Direct Routing would connect the Evalueserve voice infrastructure to Microsoft Teams using Global SIP Connect™. To enable this, 100 in-country dial-in numbers were provided.
The key to turning Evalueserve into a connected business is through the UCaaS solution’s improved sustainability and reduced cost of ownership. It also enables smart control featuring fully secure meetings and web collaboration. Against a cost optimisation target of 60 percent of audio traffic moving onto VoIP, the company has achieved 66 percent, with 38 percent of Evalueserve meetings taking place virtually.
"Tata Communications was the only service provider with the reach and regulatory understanding to assist us in finding a global collaboration platform within and external to the company. A managed UCaaS solution including Cisco Webex and Microsoft Teams perfectly met that need."