Managed UCaaS Strengthens Collaboration for Leading Analytics Partner








Evalueserve a leading analytics partner to Fortune 1000 Companies with a global team of over 4,000 experts collaborating with clients across 15+ industries needed a solution that would enable 24/7 connectivity for successful and timely delivery throughout operations in Europe, North and South America, India, China and the UAE.


A Tata Communications team hosted a discovery workshop to better understand Evalueserve’s collaboration requirements. Microsoft Teams was found to be a perfect fit with the client’s existing Cisco WebEx application as part of a unified-communications-as-a-service (UCaaS) solution. Direct Routing would connect the Evalueserve voice infrastructure to Microsoft Teams using Global SIP Connect™. To enable this, 100 in-country dial-in numbers were provided.


The key to turning Evalueserve into a connected business is through the UCaaS solution’s improved sustainability and reduced cost of ownership. It also enables smart control featuring fully secure meetings and web collaboration. Against a cost optimisation target of 60 percent of audio traffic moving onto VoIP, the company has achieved 66 percent, with 38 percent of Evalueserve meetings taking place virtually.

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"Tata Communications was the only service provider with the reach and regulatory understanding to assist us in finding a global collaboration platform within and external to the company. A managed UCaaS solution including Cisco Webex and Microsoft Teams perfectly met that need."

Anuj Joshi

Vice President, Information Technology, Evalueserve