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Fuze Inc- UCC case study

How can we guarantee our customers unparalleled quality of service around the world?” queried collaborative technology company

Case study

Fuze Inc- UCC case study

THE CHALLENGE:

Headquartered in the U.S., Fuze offers customers an intuitive platform with unified calling, meetings and contact centre services virtually everywhere on the globe. The company wanted to extend its presence worldwide to give more customers access to its infrastructure.
 

THE SOLUTION:

Global SIP Connect from Tata Communications was the best choice for tollfree and toll services, offering seamless connectivity in Europe, Hong Kong, Australia, Japan, South Korea and Thailand. Extra capacity can be added fast over Tata Communications’ network.
 

THE RESULT:

Faultless network performance matched by superlative call quality mean Singapore is next for Global SIP Connect. 100 phone numbers were added in Malaysia and the Philippines in June 2020. Discussions are ongoing to adopt PSTN replacement technology where possible.

“We chose Tata Communications because it offers class-leading quality of service, unbeatable worldwide coverage and assured scalability. That’s matched by a strong global brand and a ‘whatever it takes’ service ethos.”

Sonia Waharte, Director, Carrier Engineering, Fuze Inc.

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Fuze Inc- UCC case study