Confronting a patchwork of ancient voice systems and mismatched collaboration technologies, Pernod Ricard was facing communications problems. A solution was needed to complement the company’s existing Microsoft apps architecture and improve collaboration.
As an existing user of Microsoft Teams, the company realised it would also serve as a global voice platform, sweeping away barren technology islands. All they needed was a partner with technical flair and worldwide presence to help in their digital transformation journey.
A managed Microsoft Teams Direct Routing and Global SIP Connect solution from Tata Communications matched the voice architecture to local regulations.
Now joined-up business processes are enabling better collaboration between the company’s regional teams.
“Digital transformation doesn’t come much more fundamental than this. The managed Microsoft Teams service is bringing about an evolution in how our business collaborates and talks among itself on a worldwide scale.”
Antonio Eguizabal, Head of Global IT Operations Global Services, Pernod Ricard