With high costs and performance issues affecting its business and potentially damaging the customer experience, YuppTV sought an alternative cloud hosting service provider for its UK channel distribution infrastructure.
The changeover to a Managed Hosting Service, running on servers in a Tata Communications UK data centre, went without a hitch. Expert professional services and project management people were central to the success of that infrastructure-as-a-service (IaaS) solution.
The Tata Communications service is very stable, and its low latency has contributed to the customer experience. SLA targets are being met and exceeded while YuppTV is also enjoying lower cost of ownership. Support from the Tata Communications Global Service Management Centre (GSMC) maintains performance levels and mitigates risk.
“We’ve not experienced any downtime in the 14 months we’ve been taking the service. We also estimate a 20 per cent lower cost of ownership saving for that part of the business.”
ANIL KUMAR SINGH, DIRECTOR, NETWORK OPERATIONS, YUPPTV