Key factors to consider when selecting a network provider

Introduction

In today's fast-paced business environment, having reliable and fast connectivity is crucial. With so many options available, choosing the right global network provider for your business can be a challenging task. In this blog, we will explore some tips for B2B users to help them select the right provider for their needs. 

Factors to consider while selecting a network provider

• Evaluate coverage and availability: The first step in selecting a global network provider is to evaluate their coverage and availability. Look for providers that have a strong presence in the regions where your business operates, as well as those that offer redundant networks and multiple connectivity options. This will ensure that you have reliable and fast connectivity when and where you need it. 
• Consider speed and bandwidth: Another important factor to consider when choosing a global network provider is speed and bandwidth. Look for providers that offer fast and flexible connectivity options, such as high-speed broadband, fiber, and 5G. This will ensure that you have the bandwidth you need to support your business operations, whether it is for data transfers, video conferencing, or online applications. 
• Assess security measures: Security is a critical concern for any business, and this is especially true when it comes to network connectivity. When selecting a global network provider, look for providers that offer robust security measures, such as firewalls, encryption, and authentication protocols. This will help protect your business against cyber threats and data breaches. 
• Consider cost and value: Of course, cost is always a consideration when selecting a global network provider. However, it is important to look beyond just the upfront costs and consider the long-term value of the provider's services. Look for providers that offer flexible and scalable solutions that can grow with your business, as well as those that provide value-added services such as network management and support. 
• Research reputation and customer feedback: Finally, when choosing a global network provider, it is important to research their reputation and customer feedback. Look for providers that have a proven track record of delivering reliable and secure services, and ask for references from other businesses in your industry. Reading customer reviews and testimonials can also provide valuable insight into the provider's performance and customer satisfaction. 

Evaluating network coverage and performance

Evaluating network coverage and performance is vital for global network providers to ensure consistent service quality and meeting customer expectations. Following are the ways to assess their network's performance:

• Monitoring customer complaints: Tracking issues like dropped calls or low throughput helps identify problem areas.
• Checking NPS scores: Comparing Net Promoter Scores (NPS) by region clarifies customer satisfaction levels across different locations.
• Using OSS KPIs: Identifying underperforming network nodes allows for timely intervention.
• Engaging third-party vendors: A third-party audit and drive test offers an unbiased view of network performance.
• Measuring latency: Latency measurements are essential for real-time applications like video calls.
• Measuring packet loss: Monitoring packet loss ensures reliable data delivery.
• Tracking KPIs: Regular KPI tracking ensures service levels are maintained and optimise network performance.

Security and compliance: Critical requirements for global networks

With cyber threats on the rise, ensuring robust security measures and staying aligned with compliance standards are essential to protect networks, maintain customer trust, and avoid costly breaches. Here are the critical requirements for safeguarding global networks:

• Network security: Implement firewalls, segmentation, and secure app management to control traffic.
• Data security: Encrypt sensitive data like credit card details and track systems to protect it.
• Access management: Limit employee access to critical data with unique IDs and strict tracking.
• Vulnerability management: Regularly update core apps and antivirus software.
• Network testing: Conduct frequent penetration testing of the cardholder data environment.
• Policies and processes: Develop and maintain robust information security policies.
• Risk management: Use security compliance frameworks to identify and manage risks.
• Mobile device protection: Secure sensitive information on mobile devices like laptops and smartphones.

Scalability and flexibility for future growth

Scalability and flexibility are crucial for a business's long-term success, enabling it to respond to growth and changing market conditions. Scalability ensures that a network can handle increased demand without affecting performance, maintaining speed and reliability even as data and traffic rise. On the other hand, flexibility allows businesses to promptly adapt to evolving customer needs, feedback, or market trends. This capability to adjust operations, processes, and offerings ensures that a company can stay competitive and meet future challenges. For a global network provider, these qualities are key to sustaining growth and maintaining high service standards.

Assessing customer support and Service Level Agreements (SLAs)

Assessing customer support and Service Level Agreements (SLAs) is significant for ensuring quality service and maintaining strong business relationships. Businesses can use key metrics such as response time, average handling time (AHT), tickets resolved, and first-time resolution rate to analyse SLA performance. Running status reports helps track ongoing performance and identify areas for improvement. Additionally, calculating the adherence rate shows how well an organisation is meeting its SLA commitments, typically expressed as a percentage. These assessments are crucial for a global network provider to maintain high standards and ensure customer satisfaction.

Cost vs. value: Making an informed decision

Balancing cost vs. value is vital for global network providers. While cutting costs can improve short-term profitability, it's essential to evaluate the long-term value provided. This includes enhanced service quality, scalability, and reliability. Investing in robust infrastructure and customer support may result in higher satisfaction and loyalty, offering greater returns over time. By considering both the cost of implementation and the value delivered, global network providers can make informed decisions supporting sustainable growth and competitive advantage.

How Tata Communications can be your trusted network partner

Tata Communications is a trusted partner for businesses looking to succeed in today's connected world. As a global network provider, Tata Communications offers innovative solutions in secure connectivity, cloud services, and next-gen technologies. Their expertise helps businesses adapt seamlessly to changing demands while ensuring networks remain smart, fast, and safe. By embracing continuous improvement and harnessing the power of innovation, Tata Communications empowers businesses to stay ahead. Partnering with them means investing in a future-proof network infrastructure that drives growth and ensures resilience in an increasingly digital landscape. To learn more about choosing the best network providers, schedule a conversation with our experts today.