Unified Communications as a Service (UCaaS)
Customer Interaction Suite
Cloud & Edge
Cyber Security
Content Delivery Network
Mumbai (BSE) – March 16, 2015
Tata Communications, a leading provider of A New World of CommunicationsTM, announces the launch of Click2RTCTM (Click to Real-Time Communications), a contextual cloud communications solution that enables a new level of visual collaboration. With Click2RTCTM, businesses can instantly connect with their customers and mobile workforce through voice, chat and visually collaborate directly from their website and from within mobile applications.
Click2RTCTM brings together a full suite of RTC APIs, Android/iOS software development kits (SDKs) and comprehensive developer support, with real time communication capabilities underpinned by Tata Communications’ tier 1 global network. With this new solution, organisations will be able to easily embed voice, video, presence, chat and augmented reality into almost any process, interaction or stakeholder engagement. This will ultimately increase mobile workforce efficiency, customer engagement and loyalty through an enhanced visual collaboration experience.
Anthony Bartolo, President, Unified Communications and Mobility, Tata Communications, says, “There is unparalleled world-wide adoption of enterprise and consumer mobility, making the smart phone the preferred communication device. Providing an easy way to embed real-time communications into a company’s online presence and mobile applications is critical for any organisation looking to succeed in today’s application economy. Click2RTCTM, underpinned by Tata Communications’ global tier 1 network, provides just that and ultimately drives greater loyalty and improved customer satisfaction through a new level of on-demand visual collaboration.”
Developed in partnership with Sightcall, Acano, Sonus, Hookflash, Media Network Services, and Voicebase for unparalleled RTC features, interoperability, price flexibility and scalability, the Click2RTCTM contextual cloud communications partner ecosystem capitalises on Tata Communications’ global reach and carrier grade reliability based on its core network and infrastructure.
Thomas Cottereau, CEO, SightCall, says, “The customer experience is going to be a key differentiator for businesses in today’s connected world. Click2RTCTM gives any company the ability to embed contextual communications with real-time capabilities directly into any web or mobile app. This unique experience will impact the way customers interact with your company and coworkers collaborate with each other, giving your business a competitive edge.”
Mark Blake, CTO, Acano says, “Acano is proud to partner with Tata Communications to provide the engine behind CLICK2RTCTM. This innovative solution demonstrates Tata Communications and Acano’s joint belief in the value of open, extensible, API-driven platforms, along with a keen focus on user experience as a means to deliver real-time communications regardless of location or device.”
Tony Scarfo, Executive Vice President, Product Management and Corporate Development, Sonus Networks, says, “It is a privilege for Sonus SBCs to be a foundational element of Click2RTCTM. Sonus SBCs will be the first line of defense for Click2RTCTM, securing and enabling the real-time communications that empower Tata Communications’ enterprise customers to differentiate their service offers.”
Trent Johnsen, CEO, Hookflash, says, “Tata Communications is demonstrating innovative leadership as they work to deliver valuable customer solutions with products like Click2RTCTM. Hookflash is proud to be working with Tata Communications to bring exciting, effective new ways for customers to communicate, collaborate and succeed in a new era of software based, mobile, social communications.”
Hans Fredrik Johansen, Media Network Services (MNS), CEO, says, “We are proud to provide key components to the Click2RTCTM solution and believe this will be a true game changer in the way businesses interact with customers online. We further believe that contextualised video recording and sharing of customer feedback and comments may be the next big thing for businesses building their social brand. And with Click2RTCTM, it is only one click away.”
Jay Blazensky, Co-Founder and Vice President of Business Development, VoiceBase says, “Visual collaboration using Click2RTCTM-enabled enterprise applications is expected to drive an enormous volume of WebRTC sessions every day. We help extract the business intelligence from these WebRTC sessions to power predicative analytics and drive better business decisions.”
Tata Communications’ Click2RTCTM is underpinned by Tata Communications’ global network infrastructure. The company owns and operates the largest wholly-owned subsea cable network in the world. Today, over 24% of the world’s Internet routes travel over Tata Communications’ network, and the company is the only tier-1 provider that is in the top five by routes in five continents.
Anthony Bartolo concludes, “This marks a major expansion of our effort to expose UC functionality through an API/SDK to mobile users. We’ll continue to expand services offered this way, creating new opportunities for businesses and service providers to consume UC functionality in new and modular ways. The difference we’re bringing to market lies in our true collaborative approach and our incredible partners who have worked with us to shake up expectations in this space.”
Tata Communications will be showcasing Click2RTCTM together with its next generation Unified Communications portfolio at Enterprise Connect 2015 [Booth: 1621: March 16th – 18th, Orlando]
For more information, please visit www.click2RTC.com
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FOR IMMEDIATE RELEASENatalie Chak |
PRESS RELEASEPaul Crouch |
About Tata Communications
Tata Communications Limited (CIN no: L64200MH1986PLC039266) along with its subsidiaries (Tata Communications) is a leading global provider of A New World of CommunicationsTM. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers.
The Tata Communications global network includes one of the most advanced and largest submarine cable networks and a Tier-1 IP network with connectivity to over 240 countries and territories across 400 PoPs, as well as nearly 1 million square feet of data centre and collocation space worldwide.
Tata Communications’ depth and breadth of reach in emerging markets includes leadership in Indian enterprise data services and leadership in global international voice. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India.
https://www.tatacommunications.com
Forward-looking and cautionary statements
Certain words and statements in this release concerning Tata Communications and its prospects, and other statements, including those relating to Tata Communications’ expected financial position, business strategy, the future development of Tata Communications’ operations, and the general economy in India, are forward-looking statements. Such statements involve known and unknown risks, uncertainties and other factors, including financial, regulatory and environmental, as well as those relating to industry growth and trend projections, which may cause actual results, performance or achievements of Tata Communications, or industry results, to differ materially from those expressed or implied by such forward-looking statements. The important factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements include, among others, failure to increase the volume of traffic on Tata Communications’ network; failure to develop new products and services that meet customer demands and generate acceptable margins; failure to successfully complete commercial testing of new technology and information systems to support new products and services, including voice transmission services; failure to stabilize or reduce the rate of price compression on certain of the company’s communications services; failure to integrate strategic acquisitions and changes in government policies or regulations of India and, in particular, changes relating to the administration of Tata Communications’ industry; and, in general, the economic, business and credit conditions in India. Additional factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements, many of which are not in Tata Communications’ control, include, but are not limited to, those risk factors discussed in Tata Communications Limited’s Annual Reports. The Annual Reports of Tata Communications Limited are available at https://www.tatacommunications.com. Tata Communications is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements.
www.tatacommunications.com | @tata_comm
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