This web page contains important information about the terms, performance, and management of Tata Communications’ wireless broadband Internet access services and is intended to help you make informed choices about the purchase and use of these services.
Tata Communications provides broadband Internet access services via Wi-Fi hotspot services in select automobile products. These services provide Tata Communications customers with the ability to transmit and receive data from all or substantially all points on the Internet while using Tata Communications’ data networks and the wireless service connection between the automobile and the Tata Communications data networks. The information provided relates to your experience while using Tata Communications’ data networks and may not describe the terms, performance, or management you may experience while using extended coverage networks or roaming on non-Tata Communications affiliated networks. To be clear, Tata Communications does not control the wireless connection between the automobile and the network of the service provider providing the wireless connection.
Tata Communications’ terms and conditions, including guidelines on such topics as service plans, activation procedures, data usage and dispute resolution, can be viewed at https://move.tatacommunications.com/Terms-and-Conditions/. If you purchased your Tata Communications service through a third party, please review the documentation from the third party as well, as that documentation may contain required information concerning pricing and other details.
Under normal circumstances within the United States, your wireless connection service between the automobile and the wireless network will be provided by one or more underlying wireless service providers, which may vary from time to time. Your service may be affected by their Broadband Internet Access network performance and network management practices and policies.
Coverage isn’t available everywhere, and speeds and latency may vary considerably based on factors both within and beyond Tata Communications’ control such as network problems, software, signal strength, your wireless device, structures, buildings, weather, geography, topography, etc. It is important that you consider the capabilities of your device, Tata Communications’ network coverage, and Tata Communications’ network technologies in determining whether Tata Communications’ data services are right for you.
In some cases, users on plans with data allocations may experience reduced speed for those applications for the remainder of the usage period after exceeding their allotments. In particular, usage in excess of 20GB per month, including the usage of all connected devices, shall result in the reduction of throughput speeds for the duration of month. Usage in excess of these limits may be reduced to no less than 200kpbs throughput until your usage cycle resets. Where more than one application uses the connectivity, each of these applications may count toward your monthly data allocation. Because we do resell the connectivity of other providers we cannot assure you of the availability of particular speeds in a particular location, even when operating at a reduced speed due to exceeding your usage allotment.
Tata Communications manages its network with the goal of delivering the best possible mobile broadband Internet access experience to our customers. We use reasonable network management practices that are consistent with industry standards for protecting Tata Communications’ network and customers and for managing the delivery of mobile broadband services. To help reduce congestion, Tata Communications evaluates its overall network performance and enhances its network by adding capacity or making other network adjustments to help improve network performance. Among other actions, the fair usage limitations described above assist Tata Communications in managing network congestion for the benefit across the customer base.