Tata Communications signs strategic voice solutions agreement with UPC wholesale

New York (NYSE) & Mumbai (BSE), February 21, 2013

Thursday, 21 February, 2013

New York (NYSE) & Mumbai (BSE) – February 21st 2013 – Tata Communications, a leading provider of A New World of Communications, today announces a strategic voice solutions agreement with UPC Wholesale, under which Tata Communications will provide UPC Wholesale with access to its IP voice switching platform and associated support systems. This provision will enable UPC Wholesale, the European carrier with true local presence and a wholly-owned subsidiary of Liberty Global, Inc., to integrate its different existing voice networks into one single, next-generation platform, saving costs which UPC Wholesale can pass on to its customers.

By gaining access to Tata Communications’ advanced voice routing and traffic management tools and systems, UPC Wholesale will be able to implement and centralise the processes needed to better manage operational costs and the quality of international calls for its customers.

Michel Guyot, President of Global Voice Solutions for Tata Communications says, “This agreement provides new opportunities for both partners. By offering shared resources we enable companies like UPC to focus on core services and key growth segments, while being able to reduce capital commitments to traffic management platforms, back-office capabilities and next-generation IP networks. At the same time, we’ll benefit from UPC Wholesale’s local market knowledge and reach, allowing us to continually improve our leading portfolio of voice services.”

Ritchy Drost, CFO of Liberty Global’s European Broadband Operations says, “This agreement gives us the mechanism and tools to centralise our voice services. Access to Tata Communications’ world leading infrastructure and system tools will help strengthen our wholesale voice offering, enhancing performance and quality for the UPC Wholesale end-customer. By centralising the voice business, UPC Wholesale is now able to offer carriers one single point of contact to do voice business for the 10 different countries UPC Wholesale is active in: Germany, the Netherlands, Ireland, Poland, Czech Republic, Slovakia, Switzerland, Romania, Hungary and Austria.”

UPC Wholesale will continue to benefit from Tata Communications’ on-going investments in systems and processes to improve voice call quality. In this past year, the company has implemented a continuous Mean Opinion Score (MOS) voice quality testing and tracking tool to ensure consistent quality across its network, and a direct transit service to improve roaming quality and enable end-to-end HD voice. Tata Communications has also deployed the industry’s first near-real-time False Answer Supervision (FAS) detection and remediation solution and real-time fraud monitoring and prevention tool for its customers. This helps improve end-user experience through the elimination of incorrect billing caused by False Answer Supervision (FAS) which occurs when providers terminate calls fraudulently.





Natalie Chak
Tata Communications
+44 (0)7833 043 779
Neil Thomas
Hill & Knowlton Strategies
+44 207 413 3454

About Tata Communications

Tata Communications Limited (CIN no: L64200MH1986PLC039266) along with its subsidiaries (Tata Communications) is a leading global provider of A New World of Communications™. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers.

The Tata Communications global network includes one of the most advanced and largest submarine cable networks and a Tier-1 IP network with connectivity to over 240 countries and territories across 400 PoPs, as well as nearly 1 million square feet of data centre and collocation space worldwide.

Tata Communications’ depth and breadth of reach in emerging markets includes leadership in Indian enterprise data services and leadership in global international voice. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India.


Forward-looking and cautionary statements

Certain words and statements in this release concerning Tata Communications and its prospects, and other statements, including those relating to Tata Communications’ expected financial position, business strategy, the future development of Tata Communications’ operations, and the general economy in India, are forward-looking statements. Such statements involve known and unknown risks, uncertainties and other factors, including financial, regulatory and environmental, as well as those relating to industry growth and trend projections, which may cause actual results, performance or achievements of Tata Communications, or industry results, to differ materially from those expressed or implied by such forward-looking statements. The important factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements include, among others, failure to increase the volume of traffic on Tata Communications’ network; failure to develop new products and services that meet customer demands and generate acceptable margins; failure to successfully complete commercial testing of new technology and information systems to support new products and services, including voice transmission services; failure to stabilize or reduce the rate of price compression on certain of the company’s communications services; failure to integrate strategic acquisitions and changes in government policies or regulations of India and, in particular, changes relating to the administration of Tata Communications’ industry; and, in general, the economic, business and credit conditions in India. Additional factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements, many of which are not in Tata Communications’ control, include, but are not limited to, those risk factors discussed in Tata Communications Limited’s Annual Reports. The Annual Reports of Tata Communications Limited are available at www.tatacommunications.com. Tata Communications is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements.

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