Retail businesses source and sell finished goods to consumers and businesses. The industry is a mix of physical stores, online e-commerce, and hybrid models for interaction and product delivery including click-and-collect and drop-off hubs. Omdia enterprise survey research conducted after the global spread of COVID-19 shows that the average retailer’s 2020-2021 IT budget is down more than 15% year-over-year. While retailers cut budgets, they must invest in transforming the business to new digital practices. These new ways of doing business must handle financial transactions reliably and keep customer data secure. Tata Communications can help retailers overcome the above challenges and deliver an efficient, scalable and secure experience for users and applications, leveraging private and public infrastructure.