Important criterias for selecting the right UCaaS provider as per IDC

Virtual collaboration is the new normal. UCaaS, unified voice and collaboration tools delivered from the cloud and consumed on a subscription basis (according to IDC's definition), is mission critical for business success today. UCaaS is not new, but the COVID-19 pandemic has accelerated its relevance for business operations. Travel restrictions confining workers to their homes have compelled them to adopt collaboration tools to liaise with colleagues. The duration of the pandemic has brought about transformative changes to how people work, and hybrid work arrangements will become the norm — making collaboration suites an inevitable part of worklife.

Cloud UCaaS serves as the best option, given that the open platform makes it easier to integrate other digital channels and all relevant business applications. Adding an automation layer to cloud-based platforms is more cost-effective and data generated from the cloud enables various kinds of analytics, including time spent on each channel, asset health, and locating and resolving issues in real time not just for smoother operations but also for future strategic planning. UCaaS is cost-effective as it is possible to scale up and down depending on the traffic at a given time. Facilitate real time collaboration for enterprises to build fully managed ,secure, high-performing, productive environments from anywhere, anytime with UCaaS solutions from Tata Communications

Read the Tata Communications IDC white paper to know more on the right criteria for selecting the right UCaaS provider