Business Continuity Plan (BCP) offering by Tata Communications helps enterprises stay flexible and provide consistent experience for both agents and customers and comes with a host of benefits.
- Retain existing contact centre numbers. No need to change or publish new numbers
- Quick and easy to deploy with no significant infrastructure investments required
- Queuing mechanism to manage calls during agent non-availability
- Full functionality for ‘Work-from-home’ agents
View the detailed solution brochure to know more.