Contact centre business continuity to enable work from home for agents

InstaCC GlobalTM Business Continuity Plan (BCP) offering by Tata Communications helps enterprises stay flexible and provide consistent experience for both agents and customers and comes with a host of benefits.
  • Retain existing contact centre numbers. No need to change or publish new numbers
  • Quick and easy to deploy with no significant infrastructure investments required
  • Queuing mechanism to manage calls during agent non-availability
  • Full functionality for ‘Work-from-home’ agents
View the detailed solution brochure to know more.

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