Tata Communications CCaaS solution, InstaCC™ has been recognised as a Major Contender in the CCaaS Peak Matrix Assessment 2023 by leading analyst firm, Everest Group. Tata Communications secured the highest rating among all participants for CCaaS capabilities, Implementation Support and Value Delivered. Quote for Tata Communications:
“Tata Communications offers the versatile InstaCC™ CCaaS platform, with options for proprietary or partner-hosted solutions. Serving technology, travel, e-commerce, FGT, and banking industries across the globe, it provides omnichannel communications, advanced analytics, and agent productivity tools,” said Sharang Sharma, Vice President, Everest Group. “Strategic partnerships, like with Genesys, enhance its platform with digital features. With all these factors, Tata Communications has been designated as a Major Contender on the Everest Group's Contact Center-as-a-Service (CcaaS) PEAK Matrix® Assessment 2023. "
Download the report to get a detailed analysis of Tata Communications' CCaaS portfolio, InstaCC™ and market strengths that help deliver a secure connected digital experience for its customers.