Your customers want to engage in 2-way digital conversations at their convenience. They want to be able to switch between voice, video, SMS or rich media communications without disruption. They expect communications to fit around their schedules. So how do you deliver?
The good news is that such engagement is now within reach with Tata Communications CPaaS from Tata Communications. Tata Communications CPaaS applies the concept of communications platform as a service (CPaaS), to enable a rich, omni-channel customer engagement strategy.