Awards:
Our Latest Accolades

Tata Communications Commotion has won Best Conversational Tool at the ET MarTech+ Awards, that honor and felicitate the commendable work done in the Marketing Technology space. The win recognises Commotion’s ability to enhance customer engagement through intelligent automation, deep personalisation, natural language understanding, and seamless integration across enterprise systems, turning customer conversations into completed outcomes.

Key highlights

• Recognised for conversational excellence. Named Best Chat/Conversational Bot/Tool at the MarTech+ Awards 2026, hosted by Economic Times BrandEquity.
• Product innovation. A patent-pending, speech-to-speech AI model that delivers human-like conversation at ultra-low latency across 40+ languages, going beyond scripted responses to genuine understanding and end-mile execution.
• Personalised, integrated, and action-oriented. Deep integration with 100s of enterprise systems allows deployment in days, not months, without a rip-and-replace of the existing martech ecosystem.

This award recognises Tata Communications' leadership in redefining Carrier Ethernet services through advanced automation, enhanced scalability, service innovation, and operational excellence. As enterprises accelerate their adoption of cloud and AI technologies, Tata Communications continues to deliver agile, resilient, and high-performance connectivity solutions that help customers innovate, scale, and succeed globally.

Tata Communications has been recognised with the 2026 NaaS Excellence Award for Secure NaaS Leadership by Mplify. This recognition highlights our leadership in delivering secure Network-as-a-Service capabilities, combining Zero Trust architectures, SASE integration, and robust protection for data and connectivity across multi-provider environments - helping enterprises reduce network complexity, strengthen resilience, and securely support distributed and AI-driven workloads.

Tata Communications has been declared the Best Conversational & Voice AI Company for its Commotion AI offering at The Economic Times Enterprise AI Awards 2026. The win recognises Commotion's leadership in building AI-powered conversational and voice experiences for enterprises, backed by its AI Operating System that orchestrates AI agents and enterprise systems to deliver measurable business outcomes.

Key highlights

• Named Best Conversational & Voice AI Company - Recognised at the ET Enterprise AI Awards 2026, India's most prestigious enterprise AI awards program.
• Enterprise AI Operating System - Powered by an AI Operating System that combines a context graph, agentic ontology, and enterprise-grade governance, Commotion connects data, decisions, and workflows across systems so that enterprise AI can understand context, act across platforms, and complete work securely.
• Voice AI that feels human - Natural, human-like conversational experiences at enterprise scale, powered by patent-pending AI innovation.

Leading business and technology publication SiliconIndia has recognised Tata Communications Commotion as the Top Agentic AI-Powered Customer Journey Platform 2026, following an evaluation by an expert panel of C-level executives, industry thought leaders, and the SiliconIndia editorial board. This recognition reflects the strong reputation, customer trust, and innovation in Agentic AI-powered customer engagement that we have brought to life for our customers.

Key highlights

• Recognised by an expert panel. Named the Top Agentic AI-Powered Customer Journey Platform 2026 following evaluation by C-level executives, industry thought leaders, and the SiliconIndia editorial board.
• Built on a true AI Operating System. Commotion's AI OS orchestrates AI agents, enterprise systems, and workflows, turning fragmented AI initiatives into measurable business impact.
• Autonomous CX at enterprise scale. Powers customer experiences through Voice AI, real-time orchestration, multilingual support, and seamless integration with enterprise systems.
• Read the full recognition: https://www.siliconindia.com/tata-communications-commotion-2026

Recognised with a Silver Award in the Best Use of CX Technology category at the CX Asia Excellence Awards 2026, Tata Communications Commotion was acknowledged for its innovative use of agentic AI and intelligent automation to transform customer engagement. By enabling autonomous decision-making and orchestration across customer journeys, Commotion helps enterprises deliver more connected, personalised, and outcome-driven customer experiences at scale.

Key highlights

• Recognition for innovative use of agentic AI and intelligent automation to transform customer engagement.
• Demonstrates how autonomous decision-making and journey orchestration can help enterprises deliver more proactive and measurable CX outcomes.
• Showcases the ability to combine AI, communications, data, and automation into a connected CX ecosystem that drives customer and business impact.