Digital Customer Experience Platform

Secure Connected Digital Experience

Explore our platform to understand how you can empower your business.

Delivering elevated experiences

One of the most popular communication channels, video enables face-to-face conversations anywhere. For enterprises, it drives employee engagement, while retailers can connect to end-customers at home, or on the go. And with consumers seeking seamless, omnichannel experiences, video in the cloud can unlock future-proof growth – taking the store home, to make shopping secure, personal and easy. Through our tailored, one-stop-shop solution, we deliver the simplified, secure, digital buying experiences that will support your transformation ambitions – and meet your customers’ growing expectations.

Make every interaction count with simplified and secure experiences

Drive digital sales and enable seamless interactions across touch points

Create an immersive customer journey through the power of video and virtual collaboration

Enable always-on intelligent skill-based routing to the right support, at the right time

Transforming retail, one immersive experience at a time

While customers may be moving online, they still expect the same personalised, immersive experiences they’re used to. What’s more, digital sales are now your bottom line. With Tata Communications’ Store at Home, you can leverage the power of video and live collaboration tools to transform the customer journey and future-proof your business.

Attract and retain customers with highly personalised buying experiences
Augment your customers’ lifetime value, and reduce acquisition and retention costs
Deliver superior experiences across SMS, email, chat and video-enabled commerce
Connect customers with the right support, at the right time
Drive revenues even in the face of great disruption

Enabling banking in a digital-first future

For industries like banking, effective know-your-customer is essential to onboarding the right assets, and in turn, protecting your solvency. So in a sector where customer onboarding – and ongoing relationship management – have traditionally relied on branch visits, Tata Communications’ immersive, secure solutions are helping BFSI firms pivot to digital.

Simplify onboarding and drive acquisition through video know-your-customer
Deliver virtual relationship management from any device
Develop conversational interfaces that enhance personalisation
Leverage state-of-the-art collaboration tools including WebRTC, Co-browsing and Agent Assist for secure, branchless banking experiences

Accelerating experiences within the auto industry

The auto industry has traditionally been a bricks-and-mortal model. But with changing customer behaviours, enterprises must find new ways to bring the showroom to life. Tata Communications’ Store at Home gives you the tools to create a connected customer journey that’s engaging, effective – and fit for the way consumers operate today.