Creating online experience as personalized as in-store experience

Evolving customer expectations have forced consumer companies to rethink both online and in-store customer experience. Customers expect online experiences to be as personalized as in-store experiences and in-store experiences to be as fast and convenient as online experiences. Tata Communications solutions are designed to help you build omnichannel customer experiences for the digital-first world, that are both scalable and secure.

Creating in-store experience online for enhanced digital customer engagement

Recreate the immersive brick and mortar experience by combining the convenience of an online, with personalisation of in-store shopping for superior digital engagement
Tata
Transform your customer engagement with our immersive solution experience
Content Delivery Network
Deliver a fast and seamless website experience ensuring smooth rendering of high-quality content such as product demos, AR experiences and more
  • Faster content delivery for better conversion and low bounce rates
  • Responsive content delivery to improve user experience over different devices and for varying network speeds
  • Integrated DNS security and DDoS mitigation
Contact Centre as a Service
Eliminate silos in customer engagement, reduce operational overhead, and optimize agent functions to improve CX through our cloud contact centre solution
  • Modular and pre-integrated contact centre applications, data connectivity, hosting and voice minutes
  • 360-degree customer view, through SMS, Email, WhatsApp, WebRTC, API & CRM integrations
  • Smart digital routing powered by AI and self-service support with bots
Cloud Communications Platform as a Service
Re-imagine the way you engage with your customers with a suite of programmable communications services delivered through our cloud communications platform
  • Carrier grade programmable voice and messaging platform with global reach
  • Simplify operations and lower TCO with direct build, integration on carrier network
  • Assured regulatory compliance in every region of operation
Digital Customer Experience Platform
Recreate the immersive in-store experience online, with next-generation enterprise commerce and video collaboration solutions for superior digital customer engagement
  • Leverage omnichannel strategy with SMS, email, chat and video-enabled commerce to bolster your presence and customer engagement
  • Enable live video interactions with expert agents for a highly personalized buying experience
  • Drive revenues, augment your customers’ lifetime value, and reduce acquisition and retention costs
  • Content Delivery Network
    Deliver a fast and seamless website experience ensuring smooth rendering of high-quality content such as product demos, AR experiences and more
    • Faster content delivery for better conversion and low bounce rates
    • Responsive content delivery to improve user experience over different devices and for varying network speeds
    • Integrated DNS security and DDoS mitigation
  • Contact Centre as a Service
    Eliminate silos in customer engagement, reduce operational overhead, and optimize agent functions to improve CX through our cloud contact centre solution
    • Modular and pre-integrated contact centre applications, data connectivity, hosting and voice minutes
    • 360-degree customer view, through SMS, Email, WhatsApp, WebRTC, API & CRM integrations
    • Smart digital routing powered by AI and self-service support with bots
  • Cloud Communications Platform as a Service
    Re-imagine the way you engage with your customers with a suite of programmable communications services delivered through our cloud communications platform
    • Carrier grade programmable voice and messaging platform with global reach
    • Simplify operations and lower TCO with direct build, integration on carrier network
    • Assured regulatory compliance in every region of operation
  • Digital Customer Experience Platform
    Recreate the immersive in-store experience online, with next-generation enterprise commerce and video collaboration solutions for superior digital customer engagement
    • Leverage omnichannel strategy with SMS, email, chat and video-enabled commerce to bolster your presence and customer engagement
    • Enable live video interactions with expert agents for a highly personalized buying experience
    • Drive revenues, augment your customers’ lifetime value, and reduce acquisition and retention costs
Blog

The importance of reimagining what customer success looks like

For organisations to meet the high expectations of today’s customer, they need to transform their digital experiences into a brand in itself. In this blog, Sumeet Walia, Chief Sales and Marketing Officer, Tata Communications, discusses the importance of the customer journey when accelerating business growth.
Tata

Take the first step towards building personalized online experience