In my last post, I spoke to some of the challenges a service provider will have as the role of its IT department continues to evolve over time. In this post, I’m going to offer three areas to consider on how to address these challenges.
For most service providers, the core service components will be purchased from the same set of vendors yielding limited differentiation opportunities. Going forward, this limitation will create a great opportunity for how a service provider utilises its IT assets to the best competitive advantage