In part one of this blog post, I discussed how the Internet of Things (IoT) has enabled enterprises to expand their footprint and service offerings. In part two, I will cover how borderless mobility is helping them improve the experiences they deliver to their customers.
Borderless mobility is a priority for companies that offer connected consumer devices, such as GPS trackers and smartwatches. Chinese GPS device maker ThinkRace turned to Tata Communications’ MOVE IoT Connect when it was looking to enhance its global connectivity for better network coverage so that it could offer services in new markets.
The company is now able to roll out products faster, while the products themselves are more seamless and cost-effective for end users. In another example, Doki Technologies used MOVE when it needed to secure a global network for the launch of its smartwatch for children. Using Tata Communications MOVE, Doki is able to ensure that the experience for its customers is not compromised, regardless of their location.
As well as enabling international coverage for consumer devices, borderless mobility is essential for enterprises that revolve around real-time data. For example, Hongdian, a provider of machine-to-machine communications began using the Tata Communications MOVE platform to facilitate real-time data updates between ATMs and bank branch systems. Providing improved visibility across ATM systems, the platform now enables banking partners to better manage ATMs and deliver a smoother user experience to its customers.
The ability for a seamless connection in any location is also essential for IoT-based services where transport is involved. One example is fleet management, where the progress of vehicles can be managed from a central location.
Tata Communications MOVE allows fleet management firm Systems & Technology to provide reliable real-time data for smart school buses. This enables the company to provide parents and school administrators with updates on bus location, drivers’ behaviour and vehicle performance.
Fleet and cargo management company Jointech also makes use of the Tata Communications MOVE platform to keep up with container tracking once the cargo reaches its destination. This helps the company to reduce financial losses resulting from tracking lost cargo.
The future is borderless
As IoT technology continues to expand into new vertical industries and areas of enterprise, the importance of borderless mobility cannot be underestimated.
The ability to provide reliable and ubiquitous mobile connectivity anywhere, anytime is paramount. This ensures a consistent user experience for connected consumer devices and a reliable service for IoT-based enterprise platforms. What’s more, it gives companies the ability to expand into new markets, without the need to make huge capital investments in their own infrastructure or negotiate deals with local network providers.
Organisations that can offer their customers, partners and employees a truly borderless mobile experience will have a strong advantage in the digital era where using the IoT to provide an always-connected experience is key.
Read more about how borderless mobility is empowering global enterprises here.