Unified Communications (UC) is a powerful strategy that combines various communication methods – including voice, video, messaging, and email – into a single system, thus streamlining and improving collaboration, productivity and employee experience. However, implementing a unified communications stack can be a challenging and complex process. The enterprise voice network needs to be seamlessly integrated with collaboration platforms and applications.
When organisations work with different partners for the distinctive elements of this UC stack, the ecosystem can get complicated. Carriers and CASPs (Communications Application Service Providers) can help resolve this intricacy with the Bring Your Own Carrier (BYOC) solution. A carrier ties up with a CASP, thus offering customers the flexibility and scalability of the cloud without sacrificing their existing relationships.
In addition to streamlining communications and collaboration, the BYOC approach offers several advantages, including cost reduction, scalability, and customisation. By leveraging their existing carrier partnerships, businesses can avoid expensive infrastructure investments while still enjoying the benefits of a unified communication platform. As a result, BYOC solutions have become a popular choice for companies of all sizes.
“BYOC is strategically and economically sound. As organisations move toward cloud-based UC, they will often be best served by keeping longstanding, strategic carrier relationships intact. Plus, BYOC allows them to fulfill existing carrier contracts. Carriers have invested heavily to make sure each customer’s UC communications experience is secure, scalable, and flexible.”
– Brent Kelly, Principal Analyst, Omdia
Role of a telecom carrier in unlocking the full potential of BYOC
Telecom carriers have strong existing relationships with their customers, and they can help enterprises to maximise the effects of a BYOC set-up:
BYOC is an evolving area in collaboration technology. Here are some signature developments to keep an eye on:
“Bring Your Own Carrier (BYOC) is an innovative way for businesses to reduce communication costs, while maintaining control over their carrier relationships. BYOC enables businesses to leverage the benefits of the cloud, without sacrificing their existing carrier network.”
– Elka Popova, Vice President and Senior Fellow, Frost & Sullivan
Tata Communications BYOC
Tata Communications, a global award-winning carrier, has joined forces with leading collaboration providers Zoom and Genesys, to launch the Bring Your Own Carrier (BYOC) solution.
To learn about how organisations can adopt a BYOC approach, click here.