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Top 5 blogs of 2019

December 31, 2019

It’s been another busy year on the New World blog, with posts about everything from how eSIM technology can fulfil its potential to the ways in which artificial intelligence and IoT can help to save lives.

Of course, we’d recommend reading every single one, but if you don’t have time for that, we’ve rounded up the five most popular posts of the year for you.  

Breaking down barriers for MVNOs in the IOT market

One of the fastest-growing sectors of the mobile industry in recent years has been Mobile Virtual Network Operators – companies that don’t own the frequencies their services operate on but cater for more specific niches and demographics than the traditional networks can. In October, we looked at ways MVNOs can generate revenues by taking advantage of the wide-ranging opportunities presented by the rise of IoT, and how a single, global platform like Tata Communications MOVE™ can help them.

How customer experience moved from “nice to have” to “wise to have”

“With the rise of social media and online review sites, and people 50% more likely to share bad experiences than good ones, customer service has taken on extra significance in recent years.”


Using innovative mattress brand Casper and subscription razor service Dollar Shave Club as examples, we looked at how putting customers first and using technology to simplify their journey can help to set your business apart from the competition.

The rise and rise of eSports: the new media industry favourite

2019 was a big year for major sporting events. There was the Cricket World Cup, won dramatically and unforgettably by England; the most popular Women’s World Cup ever; and the Rugby World Cup in Japan – but with over 400 million people now tuning in to watch eSports a new form of entertainment is on the rise.

“In this two-part blog we looked at the operational and technological challenges eSports presents to broadcasters, and what part connectivity has to play in its future.”

Why SDWAN is the key to network transformation

Artificial intelligence and IoT are two of the most exciting new technologies to emerge in recent years, but without the right infrastructure to support them businesses won’t be able to take full advantage. Back in May, Song Toh, Vice President of Global Network Services, explained why a software-defined wide-area network is key to making the most of new cloud-based applications that can give enterprises a significant advantage over the competition.

How IoT and AI are helping us live longer

“AI and IoT have an almost unimaginable potential to positively impact our lives,  from driving more efficient and productive business practices to aiding humanitarian disaster relief to managing a sustainable environment.”

This article focuses on the health industry and how this tech can help deaf children to read, diagnose preventable blindness in rural areas and provide a universal healthcare service worldwide – quite the miracle at a time where public systems are under threat. With current political turmoil across the globe, AI and IoT may be the tool to improve the quality and access of healthcare in a cost-effective way, for the entire world population.

If that’s piqued your interest in what we publish here on the New World blog, head to the homepage to see what other thoughts we have available to read – and come back in 2020 for more of the same.